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Fabrici Management Consulting delivers results that help our Clients to succeed in their work and initiatives.

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We use our expertise and experiences to support our Client's Business to assure their sustainable growth and profit.We serve the Clients with full range of Consulting Services in Strategy, Sales & Marketing, Operations, Risk and Information Technology.

Clarify CRM@Samart
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Clarify CRM@Samart
Project Strategy
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Outsourcing the Call Center in Telco Business

Samart Telecommunications (Samart Corporation Group) – the technology provider of communication and information products and services in Thailand – created the Business Case for outsourcing the infrastructure and operations of the Call Centre for large Telecom providers – Thai Mobile, Telecom of Thailand and Thai Orange.

In order to succeed, Samart had to act quickly to prove the ability to take over the Call Centre Operations from Telecom providers. The business request was to set-up the Call Centre unit for each Telecom provider with different Service Level Agreement and Quality-of-Service requirements while operated on shared infrastructure and integrated with different Information Systems of specific Telecom Operators.

The NYSE commented the implementation as the fasts CRM deployment into production.

Michal Fabrici, Senior Consultant in Fabrici Management Consulting was a part of the implementation team participating on the Clarify CRM fat client customization in the first phase and fully responsible for the thin client implementation in the second phase.


Hot News

October 2015 - Fabrici Management Consulting has signed a Contract to deliver Enterprise Application Integration for Transpetrol, a.s.


Septebmer 2015 - Fabrici Management Consulting has signed a Consulting Contract with Poštová Banka, a.s.



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