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Simulation and Prototyping decreases costs of Business Process Automation - Page 2
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Simulation and Prototyping decreases costs of Business Process Automation
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There is, however, efficient way to minimize or avoid mentioned risks and improve the quality of the end product, to decrease the cost of the implementation and assure delivery on-time and in budget. The solution is described below.

The Improper Requirements Specification
When specifying the scope of the Business Process automation it should be mandatory to focus on the added value of the automation with emphasis on the automation costs. The effective approach is to automate the “happy-path” flow of the Business Process and not to automate the Exception handling. The risk of the wrong automation scope is easily eliminated via Business Process simulation. First, the current state of the Business Process is modeled and simulated based on the measured historical data. The second step is to propose the changed Business Process and repeat the simulation. The difference will show the “Business case” – if it is even worth to automate the Business Process with expected costs. The simulation shows potential savings in time and FTEs within the Business Process projected that is the base of the Business Case for the automation.

The Improper scope understanding
It is very often the case that after the analysis, design and implementation the End-Users –having tested the delivery – respond with “we expected something else”. This happens mainly due to following facts:

  1. Business defines the Requirements isolated without IT,
  2. IT receives Requirements from Business, however, models, designs and implements the solution without Business, and
  3. Business receives the end product for testing back to Business without previous interaction.


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